FAQ

Frequently asked questions

General

At Cuppa Shea, we handcraft every product in small batches using only natural ingredients like shea butter, essential oils, and botanicals. Our products are designed to nourish, hydrate, and restore your skin—without harsh chemicals.

Absolutely! Every product we make is crafted with pure, natural ingredients. We steer clear of sulfates, parabens, and artificial fillers.

Many of our customers use our Whipped Shea Body Butter for relief from eczema, psoriasis, and dry skin. While results vary, the natural shea butter and oils are known for their deep moisturizing and soothing benefits.

We process orders in 2–3 business days. Standard shipping within the U.S. typically takes 3–10 business days, depending on where you are. You'll get a tracking number as soon as your order ships!

Right now, we only ship within the United States, but stay tuned—international shipping is on the way!

Due to the personal-care nature of our items, all sales are final. If your order arrives damaged, defective, or incorrect, please contact us at 📧 sales-info@cuppashea.com within 7 days, and we’ll make it right.

Store your goodies in a cool, dry spot away from direct sunlight. If your body butters soften or melt in warmer months, just pop them in a cool area or the fridge to re-solidify without losing their magic!

Yes! We welcome partnerships with boutiques, spas, and retailers. Please visit our Wholesale Inquiries page or email us at 📧 sales-info@cuppashea.com.